My account has been downgraded or suspended; what should I do?

You should have received an email explaining why this has happened and what you can do. If you haven’t please contact us during standard UK office hours and we will tell you.

Downgrades usually happen because of payment issues.

Your account may have been suspended to protect you if we suspect a security issue.

Accounts will also be suspended if there is a suspected breach of our terms or if there has been a report of malpractice.

Links to all our terms and policies can be found here.