How do I order and pay for reports?

Step by step guides (video and written instructions) are available in your “My Home” page once you’ve created an account.

1. Log in and add the details of the person you want reports for into a new or existing project.
2. Choose the reports you want to order (if you are ordering a number of the same type of report, you can set this as the default for the project to save having to select it for each respondent).
3. You are then shown the number of credits required and how many unused credits you have available to use.
4. If you need to buy additional credits follow the instructions and then proceed to the checkout to pay for them.
5. Once purchased, assign the available credits to the whole project or to specific reports.
6. Confirm and submit; the respondents are then sent an invitation to complete the questionnaire.

As we use a credit system you can change your mind and reallocate your available credits to obtain different reports prior to final submission of the order.

Please note that operating an account, purchasing and using reports are subject to agreement to our terms and conditions and various policies. Links to all these can be found here.

You can also use your available credits to purchase additional reports, (at any time whilst the results are still valid) on respondents who have already completed their questionnaires.

Click here to view further details.